Who we are

This is the privacy policy for PLAY4LUX, operated by P4L Group Ltd. For privacy inquiries, please contact us at [email protected]. Additional contact details are available on our website.

Purpose of this policy

This policy explains what to expect when we collect your personal information via our website. Please use our services only if you are fully comfortable with this policy.

Possible Changes to the Policy

This policy may be updated. Please check it each time you visit our website. By continuing to use the site after changes are made, you accept the new version of the policy.

What information do we collect?

Information you provide: This includes your name, contact details, transaction details on our service, information provided for newsletters or marketing, and communications with us.

Automated information: Such as IP address, connection details (browser type and version), device information (type and identifier), mobile network data, a unique reference number tied to your data entry, activity details (visited pages, searches, transactions, etc.).

Why do we collect your information?

To fulfill a contract: To carry out services requested by you, including sending service updates, processing payments, and fulfilling orders.

For legitimate interests: To manage and enhance our service, track usage patterns, and prevent fraud or abuse.

With your consent: For newsletters or other marketing, which you can opt out of anytime via our service or by emailing us at the above address.

How long do we keep personal information?

For 12 months or until your account is closed, whichever is sooner. You can request account closure by emailing us. We may retain certain data for up to six years for legal, regulatory, tax, dispute resolution, or anti-fraud purposes.

To whom do we share your personal information?

Service providers: Such as delivery companies, web hosts, payment processors, IT services, and analytics providers.

Law enforcement: To address fraud and comply with legal requirements.

Insurers and advisors: For insurance or legal claims.

Potential buyers: In the event of a sale, merger, or business transaction involving all or part of our business.

Do we transfer your information outside the European Union?

Your personal information is stored within the EU and may only be transferred outside of the EU to certified providers under the EU-US Privacy Shield (e.g., Google for analytics, Facebook for ads, Mailchimp for emails).

What rights do you have?

You have the right, if legal conditions are met, to request access, correction, deletion, or restriction of your personal data, to exercise data portability, or to withdraw any consent given (e.g., for marketing). You can contact us with any privacy concerns via the email above. If unsatisfied, you may also contact the Information Commissioner’s Office (ICO) for further assistance.