FAQ’S

Should you have specific questions or concerns, our customer support team is always available to assist you.

Online scams often follow the same patterns. Here are the red flags to look out for:

• Too-good-to-be-true offers
  If someone promises you luxury prizes or large sums of money without effort, be cautious. Always verify the source.
• Urgency and pressure
  Scammers want you to act fast. Be wary of messages telling you to “act now” or “confirm immediately.”
• Unusual payment requests
  Legitimate platforms will never ask you to send money via strange methods, like gift cards or untraceable transfers.
• Requests for sensitive personal data
  Never share your ID, bank login, Itsme code, or national number with anyone via email, SMS or phone.
• Suspicious links or messages
  Avoid clicking on unexpected emails or SMS that ask you to “fix an issue,” “verify your identity,” or “claim a prize” you didn’t sign up for.

At PLAY4LUX, we’ll never pressure you, request sensitive data, or send you shady links.
👉 See how we guarantee a scam-free experience